Gambling should remain a form of entertainment — never a source of financial or emotional distress. CandyLand Casino takes its duty of care seriously and provides multiple account management tools so that every player can set firm boundaries around their activity.
This policy outlines how you can adjust personal limits, request temporary breaks or permanent exclusion, and where to find professional support if gambling stops being enjoyable.
General Terms
CandyLand Casino operates under the principle that players deserve clear, accessible controls over how much time and money they spend. Every registered account includes a dedicated section for setting deposit caps, loss thresholds and session reminders. These tools are available at all times — no approval process, no waiting period to activate them.
Gambling carries inherent risk. Outcomes are determined by random number generators and no strategy can guarantee profit. If you notice that your sessions grow longer than planned, or that you chase losses instead of walking away, those are signals to reassess your habits.
Assistance for Problem Gaming
Recognising a problem early matters more than anything else. Warning signs include spending beyond your budget, borrowing money to gamble, hiding the extent of your activity from others, or feeling anxious when you are not playing. CandyLand Casino encourages any player who identifies with even one of these behaviours to use the self-assessment questionnaire available inside the account dashboard — or to contact our support team at [email protected] for confidential guidance on next steps.
Personal Limits
Inside your account settings you will find options for deposit limits, loss limits, wager limits and session time alerts. Each limit can be set on a daily, weekly or monthly basis. Lowering a limit takes effect immediately.
Raising or removing a limit triggers a mandatory cooling-off window — typically 24 hours for daily limits, 7 days for weekly limits and 30 days for monthly limits. This delay exists specifically to prevent impulsive decisions made in the heat of the moment.
Loss Limit
A loss limit caps the net amount you can lose within a chosen timeframe. Once that threshold is reached, you will not be able to place further bets until the period resets. Set this figure based on what you can genuinely afford to lose — treat it as an entertainment expense, not an investment.
Wager Limit
The wager limit restricts the total value of bets you place, regardless of wins or losses. It acts as an additional layer of control alongside the loss limit. Useful if you want to manage overall betting volume rather than focusing solely on net results.
Cooling-Off Limit
A cooling-off period temporarily suspends your ability to log in and play. Durations range from 24 hours to six weeks — you choose the length. During this time your account stays intact but inaccessible. No promotional emails will be sent to you while the cooling-off period is active, and the restriction cannot be reversed before the selected end date.
Self-Exclusion Limit
Self-exclusion goes further. You may exclude yourself for a minimum of six months and up to five years. While excluded, your account is locked, any remaining balance is returned according to our withdrawal policy, and all marketing communications stop. Re-opening an account after exclusion requires a formal review and is never automatic.
Self-Exclusion By Request
If you prefer not to use the automated tools, you can request self-exclusion directly by contacting our support team at [email protected]. State clearly that you wish to self-exclude, specify the duration, and the team will process the request within 24 hours.
Once confirmed, all the same protections apply: account lock, marketing suppression, and a structured review before any future reactivation. Staff are trained to handle these requests with discretion and without attempting to persuade you otherwise.
External Help
Professional organisations exist to provide free, confidential support. GamCare, Gamblers Anonymous and the National Gambling Helpline all offer telephone and online counselling services for UK residents. GamStop allows you to register a self-exclusion that covers all licensed online gambling operators in the United Kingdom — a single registration blocks access across multiple sites simultaneously.
Protection of Minors
Gambling is strictly prohibited for anyone under the age of 18. CandyLand Casino verifies every player's age and identity during registration. Accounts that fail verification are suspended, and any deposited funds are returned.
Parents and guardians should take additional precautions. Install parental control software — such as Net Nanny or Cyberpatrol — on shared devices, never leave gambling accounts logged in, and store payment credentials securely. If you suspect that an underage individual has accessed a CandyLand Casino account, contact our support team immediately so we can investigate and take corrective action.
